Shipping Policy

Last updated: 3 November 2026

Thank you for shopping with Health Cultures. We aim to provide a smooth, reliable and convenient delivery experience for every customer.

This Shipping Policy explains how orders are processed, shipped and delivered.

1. Order Processing Time

Orders are processed after payment has been successfully received.

Our estimated order processing time is [1–3 business days].

Orders placed on weekends or public holidays may be processed on the next business day.

Please note that processing times may vary during busy periods, promotional events or unexpected operational delays.

2. Shipping Destinations

Health Cultures currently aims to serve customers in:

• Ireland

• [List other EU countries, if applicable]

• [Other supported destinations, if applicable]

Available shipping destinations will be displayed during checkout.

If your location is not available at checkout, please contact our customer support team.

3. Shipping Times

Estimated delivery times are:

Destination	Estimated Delivery
Ireland	[2–5 business days]
Other EU countries	[3–7 business days]
International destinations	[5–12 business days]

These are estimated delivery times, not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, courier availability, customs procedures and other circumstances.

4. Shipping Costs

Shipping charges are calculated according to the delivery destination, order size and available shipping options.

The applicable shipping fee will be displayed at checkout before payment is completed.

If free shipping promotions are available, their conditions will be clearly displayed on our website.

5. Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation email.

Where tracking is available, your tracking details will be provided so you can monitor the progress of your delivery.

Please allow some time for tracking information to become active after dispatch.

6. Dropshipping and Fulfilment

Some products may be dispatched directly from our fulfilment partners or supplier warehouses.

This allows us to offer a wider range of products and deliver orders efficiently.

Depending on product availability and fulfilment arrangements, items from the same order may occasionally arrive in separate packages.

Health Cultures remains your point of contact for any questions or concerns regarding your order.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please contact us immediately if you notice an error in your shipping address.

Once an order has been dispatched, we may not be able to change the delivery address.

Additional delivery charges may apply if an order needs to be reshipped because of incorrect information supplied by the customer, where permitted by law.

8. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us.

We will investigate the issue with the relevant delivery or fulfilment provider.

If goods are not delivered within the agreed delivery period, or within 30 days where no other delivery period has been agreed, you may have the right to request delivery within an additional appropriate period or cancel your contract and receive a refund, as applicable under consumer law.

9. Damaged or Incorrect Deliveries

If you receive a damaged, defective or incorrect product, please contact us with:

• Your order number.

• A description of the issue.

• Photographs of the product and packaging, where possible.

We will review your request and arrange an appropriate solution in accordance with applicable consumer protection laws.

10. Customs, Duties and Taxes

For deliveries outside the European Union, additional customs duties, import taxes or other charges may apply depending on the destination country.

Where applicable, customers will be informed about any known additional charges before completing their purchase.

11. Contact Us

If you have questions about shipping, delivery or tracking, please contact:

Store: Health Cultures
Email: 
Business Address: 
Country: Ireland

We aim to respond to shipping enquiries within 1–2 business days.

Thank you for choosing Health Cultures.