Terms of Service

Last updated: 3 November 2026

Welcome to Health Cultures. These Terms of Service govern your use of our website and the purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our services.

1. General Information

This website is operated by Health Cultures.

Throughout this website, the terms "we", "us" and "our" refer to Health Cultures.

Health Cultures provides this website, including all information, products and services available through it, subject to your acceptance of these Terms of Service.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old or accessing the website under the supervision of a parent or legal guardian.

• You have the legal capacity to enter into a binding agreement.

• The information you provide during checkout is accurate and complete.

3. Products and Services

We aim to ensure that all product descriptions, images, specifications and prices displayed on our website are accurate.

However, slight variations in product appearance, packaging or presentation may occur.

We reserve the right to update product information, discontinue products or limit quantities where reasonably necessary.

Such changes will not affect orders that have already been accepted unless required by law.

4. Pricing and Payments

All prices are displayed in the currency indicated on our website.

Applicable VAT and other mandatory charges will be displayed as required by law. Delivery charges, where applicable, will be shown before you complete your purchase.

We reserve the right to correct pricing or listing errors. If an error affects an order you have placed, we will contact you before proceeding.

Payments must be completed using the payment methods available at checkout.

5. Orders and Acceptance

When you place an order, you will receive an order confirmation by email.

An order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted for fulfilment.

We reserve the right to decline or cancel orders where there are legitimate reasons, including suspected fraud, payment issues, stock unavailability or incorrect product information.

If payment has already been taken for an order that we cancel, you will receive an appropriate refund.

6. Shipping and Delivery

We aim to process and dispatch orders within the timeframes stated on our Shipping Policy.

Delivery estimates are provided for guidance and may vary depending on the delivery destination, courier services and other circumstances.

We will communicate significant delivery issues where reasonably possible.

Your statutory consumer rights regarding delivery, non-delivery and refunds remain unaffected.

7. Returns and Refunds

Our Return and Refund Policy explains how returns, cancellations, exchanges and refunds are handled.

Customers purchasing online generally have a statutory 14-day cancellation right after receiving their goods, subject to applicable legal exceptions.

Nothing in these Terms limits your statutory rights under Irish or EU consumer protection legislation.

8. Accuracy of Website Information

We make reasonable efforts to ensure that information on our website is accurate and up to date.

However, we cannot guarantee that all website content will always be free from errors or omissions.

If an error materially affects your purchase, we will take appropriate steps to address it.

9. Intellectual Property

All website content, including text, graphics, logos, images, designs and other materials, belongs to Health Cultures or its respective licensors unless otherwise stated.

You may not reproduce, distribute, modify or commercially use our website content without prior written permission.

10. Prohibited Uses

You agree not to use our website:

• For unlawful or fraudulent purposes.

• To violate applicable laws or regulations.

• To infringe our intellectual property rights or the rights of others.

• To transmit malicious software or harmful code.

• To interfere with the security or functionality of our website.

• To submit false or misleading information.

We reserve the right to restrict access to our website where necessary to protect our business, customers or services.

11. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment providers, delivery companies and other service providers.

We are not responsible for the content, privacy practices or policies of independent third-party websites.

Your use of third-party services may be subject to their own terms and conditions.

12. Limitation of Liability

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

To the extent permitted by law, Health Cultures shall not be responsible for indirect or consequential losses arising from the use of our website or services.

Nothing in this section affects your statutory rights as a consumer.

13. Privacy and Personal Information

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that certain information is required to process orders, provide customer support and deliver purchased products.

Please review our Privacy Policy for further information about how we collect, use and protect personal data.

14. Changes to These Terms

We may update these Terms of Service from time to time.

Any updates will be published on this page with a revised last-updated date.

Changes will not remove rights you already have under applicable consumer protection laws.

15. Governing Law

These Terms are governed by the laws of Ireland.

If you are a consumer residing in another country, nothing in these Terms deprives you of mandatory consumer protection rights that apply in your country of residence under applicable law.

16. Contact Information

If you have questions about these Terms of Service, please contact us:

Store: Health Cultures
Email: 
Registered Business Name: 
Registered Address: 
Country: Ireland

Thank you for shopping with Health Cultures.